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Bougies parfumées

THE POLICY OF OUR WORKSHOP

For us, honesty is the best policy when it comes to online shopping. With this in mind, we have designed the most generous, fair and transparent policies for our customers. Read on to find out more, and contact us if you have any questions.

DELIVERY POLICY

Because it's important for us

At Nopheth, we want you to receive your handmade candles quickly and in perfect condition.

Here are the delivery options:

  • Standard Delivery: Your order will be processed and dispatched within 48 working hours. The delivery time will depend on your delivery address and the carrier used. In general, you can expect to receive your order within 3-5 working days.

  • Express delivery: If you need to receive your order more quickly, we offer an express delivery option at an additional cost. Your order will be processed and dispatched within 24 working hours and you should receive your order within 1-2 working days.

Please note that delivery times may be longer during periods of high demand, such as the festive season.

We ship our handcrafted candles throughout mainland France, as well as to certain European countries. Delivery costs will depend on your delivery address and the weight of your order. You can see the delivery charges applicable to your order during the online ordering process.

If you have any problems with your order, please contact us immediately.

We will do our best to resolve the problem as soon as possible.

RETURNS AND REIMBURSEMENTS

All about

1. Returns and exchanges :

  • Customers may return or exchange their order within 14 days of receiving their order.

  • Candles must be in their original packaging and in new condition to be eligible for return or exchange.

2. Refunds:

  • Customers can request a full refund within 14 days of receiving their order.

  • Refunds will be issued once the candles have been received and checked to ensure they are in new condition.

  • Refunds will be issued by the same method of payment used to make the original purchase.

3. Return costs:

  • Customers are responsible for the cost of returning candles.

  • If the candles are faulty or not as described, we will cover the cost of return.

TERMS AND CONDITIONS OF SALE

Important information

  1. PURPOSE The purpose of these general terms and conditions of sale is to define the terms and conditions of sale and delivery of the handmade candles offered by Nopheth on its website.

  2. ORDERING Any order placed on the Nopheth website implies acceptance of these terms and conditions of sale. Orders are considered final once payment has been confirmed.

  3. PRICES The prices of the handmade candles offered are given in euros, inclusive of all taxes. Delivery charges are extra and will be indicated during the ordering process.

  4. PAYMENT Orders can be paid for by credit card via a secure payment system or by bank transfer. Orders will only be processed once payment has been received.

  5. DELIVERY Delivery times are given as an indication only and may vary according to the availability of products and carriers. Nopheth cannot be held responsible for delays in delivery attributable to carriers.

  6. RETURNS AND REFUNDS In accordance with the law, customers have a period of 14 days from receipt of their order to exercise their right of withdrawal. Products must be returned in perfect condition and in their original packaging, accompanied by the delivery note. The cost of returning the goods is borne by the customer. We will refund you within 14 days of receipt of the returned products.

  7. RESPONSIBILITY Nopheth cannot be held responsible for damage caused by inappropriate use of the handmade candles or accessories sold on its website. The photos and descriptions of the products on the website are provided for information purposes only and are not contractually binding.

  8. INTELLECTUAL PROPERTY The content of our website, including texts, images, logos and brands, is protected by intellectual property law and may not be reproduced or used without written authorisation.

  9. CONFIDENTIALITY Nopheth undertakes to protect the privacy of its customers and not to divulge their personal information to third parties.

  10. APPLICABLE LAW AND JURISDICTION These general terms and conditions of sale are governed by French law. In the event of a dispute, the competent courts will be those of the defendant's place of residence or, at the plaintiff's option, the place of actual delivery of the order.

OUR CONFIDENTIALITY POLICY

Your data are protected

We take the confidentiality of your personal data very seriously. This privacy policy describes the types of information we collect, how we use and protect it, and the choices you can make about your personal information.

 

Collection of personal information

We collect the following personal information when you use our website or services:

Your name, email address, postal address and telephone number when you create an account with us or place an order.

Payment information, such as credit card numbers, to process payments.

Information about your browsing on our website, such as your IP address, the pages you visit and the links you click.

 

Use of personal information

We use the personal information we collect to:

Provide the products or services you have requested.

Process payments and prevent fraud.

Communicate with you about your account or orders.

Send you newsletters and promotional offers.

Improve our website and services.

 

Protection of personal information

We take reasonable steps to protect the personal information we collect from loss, misuse, unauthorised access, disclosure, alteration or destruction.

We do not sell or rent your personal information to third parties.

 

Cookies

We use cookies to store information about your preferences and the way you use our website. You can disable cookies in your browser settings, but this may affect the functionality of our website.

 

Changes to the privacy policy

We reserve the right to change this privacy policy at any time. Changes will take effect immediately upon publication on our website.

 

If you have any questions or concerns about our privacy policy, please contact us at contact@nopheth.fr .

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